We’re excited to inform you about the recent updates to our platform, which have been designed to enhance your experience. Here’s everything you need to know:

Mobile Apps and Booking Consultations

• You can continue booking consultations through the Dofody mobile app (Android & iOs)
• Voice, video, and chat consultations are now handled outside the Dofody app.
  • Consultations will be conducted via phone calls, Google Meet, or Zoom.
• Prescriptions will be sent directly to you via WhatsApp or email.

Accessing Previous Consultation Summaries

• All your previous consultation summaries are stored in a secure environment.
• For access, our Customer Support Officer is available to assist you during the transition.
• No need to worry—your data remains secure and accessible at any time.

Account and Password Reset

• You do not need to create a new account on the updated website.
• Action required: To access the new website, existing users will need to reset their password.
  • A password reset link will be sent to your registered email address.
  • Follow the instructions to update your password and log in to the new platform.

Why Keep Using the Dofody App?

• Our mobile app users enjoy exclusive offers and discount coupons.
• These special deals are only available for app users and not for those using the web platform.

Managing Uploaded Medical Records

• All previously uploaded medical records and documents are safely stored on our secure servers.
  • This makes future consultations easier and more convenient.
• If you wish to delete your medical records, you can send us a deletion request through our Contact Page

Seamless Transition Support

• Our team is here to ensure a smooth transition for all users.
• If you need help at any stage, feel free to contact our Customer Support team.