Frequently Asked Questions

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You can select a doctor based on speciality, or even the language they speak. Most of our doctors are from Kerala and they speak Malayalam and English. Right now we have 17 specialty departments and all the doctors are experienced in their specialty. Just look for the search icon in the website or app to search for your friendly doctor on Dofody.

You can visit the doctors page and read everything about the doctor. In order to proceed to booking the consultation, you first need to Login with a Dofody account. If you don’t have an account, you can create it on the same page. Make sure that the email address and phone number you provide are correct. After Login, you can add the consultation to your cart and then proceed to checkout just like any other online shopping website or app. When you complete the payment, your consultation is confirmed.

After completing the payment, your consultation needs to be accepted by the doctor. Our customer support assistant will contact you on phone or WhatsApp to collect more details and to schedule the consultation. Your doctor will call at the time scheduled which is convenient for you as well as for the doctor.

No, your consultation will be private. We value your privacy and ensure you’ll be alone with the doctor during your Google Meet session. However, if you’d like a friend or family member to join you, you’re welcome to invite them to the consultation. This can sometimes be helpful for the doctor to get a more complete understanding of your medical history.

You can use various payment options like Internet Banking, Debit/Credit card, Wallet, UPI, etc on Dofody. All online payments are 100% secure and encrypted. If you have any trouble completing payments, just reach out to our customer support team and they will be glad to help you out.

For a single one time doctor consultation, the call will be at least 10 minutes in duration. Most of the time, chances of the duration to exceed 10 minutes is there and sometimes can go up to 30 minutes. It is the consulting doctors decision to extend the call duration. For our packages and coaching programs, call durations are usually longer than 30 minutes in one call and can sometimes last for one whole hour per call.

Our doctors will  be calling through phone or Google Meet or sometimes through WhatsApp. If you have completed payment for a consultation, be assured that our doctor will reach you wherever in the World you. Our customer support officer will assist you for the best possible communication with the doctor. are!

You can reach out to our support team to cancel the consultation. You will receive refund according to our refund terms mentioned in this page. We do not offer refunds after the doctor has completed the consultation.

No, your Doctor’s number will not be displayed on your phone as they will be contacting you through the app or website. Only the Doctors name will be visible on your screen.  Our current privacy policies do not allow us to share Dofody doctor’s personal phone number with our customers.

The doctor might had some other emergency. Usually if the doctor had agreed a time to call on the same day of booking, our doctors are trained to do so. In case this doesn’t happen, there is always an option to reschedule the consultation. If that doesn’t work for you, we can cancel the consultation and give you a full refund.

You will receive a prescription only if the doctor thinks he can treat your condition satisfactorily with a medical prescription. In other cases, you can ask any number of questions regarding your health concern to your doctor and get his expert medical advice. For medicine refills, and for long-standing chronic diseases getting a medical prescription from your doctor would be easy.

You can always drop us a mail or contact our customer support. Someone from our team will get in touch with you at the earliest. We will inform the doctor about your concern and then proceed according to the doctor’s instruction. Most of the time, doctor will try to answer your concern. In some cases, he might ask to book another consultation or related service.

Each Consultation requests need to be paid individually.

Yes, you can make consultation requests for your relatives.

It is useful for consultations in non-emergency medical problems, second opinions, doing follow up consultations, seeking consultation after lab tests, etc. To find out the different possibilities where online consultation can be used effectively read this article.

You can attach or take photos of the medical records/documents and upload it.

Of course, your medical records and all your medical data are stored in a secure environment in the cloud which is not accessible to anyone else. To clear all your doubts, we have written a blog article on the safety of your medical records. Please do check it out.

Don’t see your question? Don’t worry. Just call us at +91-81-0077-1199